Frequently Asked Questions
Everything you need to know about our fashion and toy collections.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.
What is your return policy for apparel and games?
We offer a 30-day return policy for all unworn clothing with tags attached and unopened games in their original packaging.
How do I determine the right clothing size for my child?
Please refer to our comprehensive Size Guide located on each product page, which includes measurements for height, weight, and chest to ensure the perfect fit.
Are the materials used in your products eco-friendly?
We prioritize sustainability by sourcing organic cotton for our apparel and using non-toxic, BPA-free plastics and FSC-certified wood for our toys and games.
Can I track my package once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.